MolaHop is here to support you!

MolaHop is a travel eSIM service that keeps you connected in minutes across 200+ destinations worldwide — no physical SIM swap needed.

An eSIM (embedded SIM) is a digital SIM built into compatible smartphones and tablets. It lets you download a data plan directly to your device without needing a physical SIM card.

Most modern smartphones support eSIM. You can check if your device is compatible using our compatibility tool at molahop.com/device-compatibility

As soon as your payment is processed, you'll receive access to your QR code and installation instructions via email — it's instant!

If you clicked a partner link, the discount applies automatically. Otherwise, enter your code at checkout before completing the payment.

Yes! We partner with travel creators, bloggers, social media influencers, and businesses. We also offer co-marketing and sponsorship options. Visit our Become an Affiliate page to learn more.

We accept all major cards (Visa, Mastercard, Amex, etc.), Apple Pay, Google Pay, and PayPal.

Yes, refunds are available as long as you haven't installed the eSIM on your device. Contact us at [email protected] and we'll take care of it.

An automatic receipt is sent to your email after purchase. Your invoice is available in your account: My Orders → your order → Invoices, where you can download it. If you need an invoice that is not listed there, write to [email protected] with your order number and billing information.

On iPhone: go to Settings → Mobile Data → Add eSIM → Use QR Code and scan the QR from your confirmation email. On Android: Settings → Connections → SIM Manager → Add eSIM → Scan QR code. Step-by-step guides with videos are available at molahop.com/esim-installation/

The plan timer starts when you first use data in your destination country — not when you install the eSIM. You can install it before your trip without it starting.

Try turning Airplane Mode ON for 10 seconds then OFF, then restart your device. Make sure Data Roaming is enabled for the MolaHop line. If still not working after 15 minutes in-country, contact us on WhatsApp.

Open Settings → Mobile Data → MolaHop line → APN and enter: globaldata (leave all other fields blank). Save and restart. Also confirm that Data Roaming is ON and MolaHop is selected as your data line.

After consuming the daily high-speed quota (2 GB/day on Unlimited plans), you stay connected at up to 1 Mbps. This is enough for WhatsApp, maps and basic browsing. Full speed comes back at the daily reset.

Yes, many MolaHop plans support top-ups. Go to your account under My Orders → your order → Recharge eSIM, or message us on WhatsApp and we will take care of it.

Yes. Hotspot and tethering work on compatible devices, in every destination the plan covers.

No. MolaHop eSIMs are data-only: there is no phone number and no SMS. You can call over the internet with WhatsApp, Telegram, FaceTime or any similar app.